Privacy Policy

Last updated: October 1, 2024

This Privacy Policy outlines our policies and procedures for collecting, using, and disclosing your information when you use our services ("Service"). It also explains your privacy rights and how the law protects you, in accordance with the General Data Protection Regulation (GDPR).

Legal Basis for Processing Personal Data

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for us to process your data for specific purposes.
  • Contractual Necessity: To fulfill our contractual obligations to you.
  • Legal Obligations: To comply with our legal obligations, such as Anti-Money Laundering (AML) requirements.
  • Legitimate Interests: For purposes related to the improvement of our services, provided these interests are not overridden by your fundamental rights.

Data Controller and Data Protection Officer

The Company (UAB Palanteer, A. Goštauto g. 8-155, Vilnius, Lithuania) is the data controller responsible for the processing of your personal data. If you have any questions regarding data protection, you can contact our Data Protection Officer (DPO) at dpo@palantex.com.

User Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain conditions.
  • Right to Restriction of Processing: You can request that we restrict the processing of your data in specific cases.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data for direct marketing or based on our legitimate interests.
  • Right to Withdraw Consent: If the processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of the processing before your withdrawal.

To exercise these rights, please contact us at privacy@palantex.com.

Data Transfers Outside the EEA

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms, to protect your personal data.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using our Service, you may be asked to provide us with personally identifiable information, including but not limited to:

  • Email address
  • First and last name
  • Phone number
  • Address (including State, Province, ZIP/Postal code, and City)
  • Identification documents for compliance purposes (e.g., Passport or Driver's License)
  • Usage Data

Use of Your Personal Data

The Company may use your Personal Data for the following purposes:

  • To Provide and Maintain the Service: Including monitoring usage patterns.
  • For AML Compliance: The website operates as an exchange, and in accordance with anti-money laundering regulations, we have a Know Your Customer (KYC) process to verify user identities and ensure legal compliance.
  • To Manage Your Account: Giving you access to various Service features.
  • To Contact You: For administrative updates or marketing purposes, if you have opted in.

Sharing of Your Personal Data

Your information may be shared under the following circumstances:

  • With Service Providers: For the purpose of providing and enhancing the Service. This includes our KYC service provider, Sumsub, which processes identification documents and other personal information to verify your identity as part of our compliance obligations.
  • For Legal Obligations: When required to comply with laws, regulations, or legal processes.
  • With Your Consent: For any other purpose agreed upon by you.

Cookie Management and Consent

We use Cookies and similar tracking technologies to monitor activity on our Service and store information. You have the right to accept or refuse cookies. You can manage your preferences through our Cookie Settings page.

Retention of Your Personal Data

We will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, and in accordance with applicable laws and regulations.

Contact Us

For any questions regarding this Privacy Policy, or to exercise your rights, please contact us at privacy@palantex.com.